FAQS
WHAT IS THE DELIVERY TIME ?
The schedule is subjected varies design specifications and manufacturing requirements. Below is an usual practice for reference:
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Design drawing usually takes 10-14 days.
Manufacturing and delivery time would take 12-16 weeks upon confirmation of the design drawing.
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We have 2 manufacturing lines for furniture.
1. Traditional hardwood furniture with joinery and details; which would be higher in cost with antique craftsmanship, traditional details and joinery, valuable for collection)
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2. Composite structure with plywood, solid wood and veneer finishes; which is lower in cost providing design variety and quicker production time.
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Could I specify type of wood, colour and wood grains?
Every piece of wooden furniture is unique which is an extension and transformation of its nature.
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The Colour of wood will change with different humidity and temperature. We will agree on the material sample as a reference with the customer and explain every tree and its wood grains are unique.
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We are reluctant to cover the varies of natural wood grains and their original colour with thick paint to achieve a homogenous outcome. Please note that natural wooden furniture still breathes.
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The material used depends on design specifications, cost, usage and availability. We normally use Ash, Oak, Walnut, Mahogany, Teak, Ebony, Rosewood.​ The above will be list out in quotation for customer's consideration.
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Is all furniture made with solid wood ?
WHAT ARE THE PAYMENT OPTIONS?
Payment will be settled by stages:
1. Engagement of services and acceptance of quotation 30%
2. Acceptance of design drawings for manufacturing purpose 50%
3. Completion of production and ready for delivery 20%
We keep informing customers the progress of work ensuring expectations can be aligned.
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WHAT IS YOUR RETURN POLICY?
We may offer a partial refund of the product if it has substantial damages and defects upon delivery.
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All furniture & product will have quality check and photo record with photos which will be sent to the customer before delivery